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Data Protection and Privacy
Hydor Data Protection PolicyThis data protection policy applies to Hydor, which is based in Norway and operates globally. As an international company, it is Hydor's policy to fully comply with the requirements of the EU General Data Protection Regulation (GDPR), the UK Data Protection Act (DPA), the Norwegian Personal Data Act, and all other relevant data protection regulations in the jurisdictions in which we operate. We have implemented a robust data protection compliance framework to safeguard the personal information we control or process in connection with the services we provide.Who We AreHydor is a specialized Marine Underwriting Agent with its headquarters in Norway.Our clients typically include shipowners, ship operators, charterers of vessels, freight forwarders, and port operators. Hydor processes personal data to manage insurance policies and settle claims.Our contact details can be found at: https://hydor.no/contactSupervisory AuthoritiesThe Norwegian Data Protection Authority (Datatilsynet), NorwayThe UK Information Commissioner's Office (ICO), United KingdomThe European Data Protection Supervisor (EDPS)Definition of Personal Data‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or specific characteristics related to their physical, physiological, genetic, mental, economic, cultural, or social identity. Our Policies and StandardsHydor handles personal data with the highest level of care and only uses it for legitimate business purposes. We adhere to the following principles:Respect for the privacy rights of employees, customers, clients, business partners, and other individuals whose data we process.Implementation of appropriate technical and organizational measures to protect personal data.Obtaining personal data fairly and using it only for legitimate business purposes.Ensuring accountability by demonstrating compliance with applicable legal and regulatory requirements.Applying these principles across all Hydor AS entities worldwide, in line with internationally recognized privacy standards, GDPR, and UK/Norwegian data protection laws.Our Role as a Data ControllerWhat Kind of Personal Data Do We Process?We collect and process personal data only when necessary for business operations, regulatory compliance, or specific purposes provided by the individual. The types of data we may collect include:Personal Information: Name, age, gender, date of birth, nationality.Contact Information: Email, address, postcode, phone number.Online Information: Cookies, IP address (if you use our websites).Financial Information: Payment details related to insurance policies or claims.Contractual Information: Details regarding insurance policies and agreements.Additionally, we may process special category data under GDPR Article 9(2)(f), such as medical records, diagnoses, and injury/illness descriptions, when required for handling personal injury or illness claims. Such data is used strictly for the purposes for which it was provided.Why Do We Process This Data?Hydor AS processes personal data for various legitimate purposes, including:Compliance with financial crime and sanctions screeningUnderwriting risk assessment and service provisionAccounting, invoicing, and payment processingClaims investigation and fulfillmentLoss prevention assessmentsMarketing and promotion of servicesManagement of service providers, auditors, clients, and employeesRegulatory compliance and general business administrationWho Do We Share Personal Data With?Hydor ensures that only authorized employees access and process personal data on a need-to-know basis. We may also share personal data with the following third parties, ensuring compliance with cross-border data protection laws:Service providers and IT support companiesProfessional advisors, including auditors, reinsurers, medical agencies, and legal consultantsClients who have provided the data to usWhen necessary, we apply EU model contract clauses to ensure adequate safeguards are in place for data transfers outside the EU and UK.How Long Do We Keep Personal Data?We retain personal data only as long as necessary for business, regulatory, and compliance purposes. We follow GDPR’s data minimization and storage limitation principles, ensuring data is securely stored and only accessible to authorized personnel. When no longer required, personal data is securely deleted unless legal or regulatory obligations require its retention.Legal Basis for Data ProcessingWe only process personal data where a valid legal basis applies. These include:Consent – Processing based on explicit consent from the individual.Contractual Necessity – Processing required to fulfill a contractual obligation.Legal Obligation – Compliance with legal or regulatory requirements.Insurance Purpose – Processing required for claims handling.Legitimate Interests – Where processing is necessary and does not override an individual’s rights.Your Rights Under GDPR (EU) & UK Data Protection LawsUnder the GDPR and UK Data Protection Act, individuals have the following rights regarding their personal data:Right of Access – Obtain a copy of personal data.Right to Rectification – Request corrections to inaccurate data.Right to Data Portability – Receive data in a structured format.Right to Object – Object to processing for legitimate interest purposes.Right to Restrict Processing – Limit how data is used in certain cases.Right to Be Forgotten – Request deletion of personal data unless legal obligations require retention.Right to Object to Automated Decision-Making – Avoid decisions made solely by automated processes.To exercise these rights, requests must be made in writing to our Data Protection Officer.Contact InformationData Protection OfficerAllen HanEmail: [email protected] remains committed to protecting personal data and ensuring compliance with global data protection regulations. If you have concerns about how we handle your data, you have the right to contact the relevant data protection authorities or file a complaint with the European Data Protection Board (EDPB): https://edpb.europa.eu/about-edpb/board/members_en. 
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Claims Handling
What we do for youWhen the legal position does not fit the commercial and economic reality, when one needs a practical quick solution instead of a lengthy legal advice, when the future of your commercial relations seems compromised, our team of Claims Professionals are here to provide the right solutions allowing you to resume what you are here for: Shipping.We are professionals with knowledge and experience in all aspects of the shipping business. We speak the language of our Clients, translate legal jargon into concrete solutions and do not give up until the right solution is found.How we do itWe do not just insure the risk, we take an active role in the handling of all our Clients’ claims and craft the right strategy to allow them to quickly return to their business.  We are our Clients’ partners in difficult times, we know each case inside out and our Clients business has no secret for us. We are versatile and know what our Clients need. Whether a one-off question or a complex issue, whether legal, operational or technical, our Claims Professionals will be there to assist you along the way. We do not delegate claims authority to third parties, we stay involved and in control of the matter at hand. We do not only protect and indemnify our Clients but we also make sure we recover losses from liable parties.Before the claimBeing prepared allows minimizing of risks and a better control of a situation when the unfortunate occurs.At Hydor, we provide advice to our Clients on a certain charter party clause during a negotiation, on who to appoint as expert to perform operational surveys, on what to expect in a certain port, on what legal developments might influence the position under a commercial contract or about any other matter that could lead to a better control and better results. We are our Clients’ partner in building the future of their business.
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Special Risk
Comprehensive Coverage OptionsWe offer flexible insurance solutions for:Single Voyages: Providing coverage for one-time voyages, ensuring protection from departure to arrival.Decommissioning Voyages: Specialized coverage for the safe and compliant transit of decommissioned marine and offshore assets.Laid-Up Assets: Protection for marine and offshore assets that are temporarily out of service, safeguarding against unforeseen risks during idle periods.Tailored Risk Management SolutionsOur special risk insurance is designed to address the unique challenges faced by vessel owners and offshore operators, ensuring:Financial Security: Protecting assets during critical phases such as transit, decommissioning, and lay-up.Regulatory Compliance: Meeting industry standards and regulatory requirements for specialized operations.Flexible Terms: Customizable coverage to suit specific project needs and operational timelines.Industries We ServeWe provide special risk coverage for a variety of industries, including:Offshore Energy: Supporting oil & gas and renewable energy sectors with tailored solutions.Maritime Logistics: Ensuring seamless operations for project cargo and heavy lift shipments.Shipowners and Operators: Protecting diverse vessel types across multiple operational scenarios.Why Choose Our Special Risk Coverage?Expertise in Complex Risks: Our team has extensive experience in handling unique maritime challenges.Customizable Coverage: Solutions tailored to fit the specific requirements of each operation.Trusted Security Providers: Backed by reputable insurers for reliable financial protection.Protect your assets with confidence.Contact us today to explore our Special Risk insurance solutions and how we can help mitigate your operational challenges effectively.
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Shipowners’ P&I
Comprehensive Coverage for Your Unique NeedsOur P&I insurance offers a broad spectrum of coverage, addressing liabilities that shipowners may encounter, including:Contractual Liabilities: Coverage tailored to specialist operations and contractual obligations, ensuring that your business meets its commercial commitments without unexpected financial exposure.Legal Liabilities: Protection against claims arising from personal injury, cargo damage, pollution, wreck removal, and other operational risks associated with vessel ownership and management.Financial Strength and Global ReachWe provide P&I coverage with limits of up to USD 1 billion, offering financial security and confidence to our clients. Whether your operations are local or global, our extensive network and industry expertise ensure prompt assistance and claims handling, wherever your vessels may be.Why Choose Our P&I Solutions?Tailored Protection: Coverage solutions specifically designed for vessels up to 45,000GT, ensuring a perfect fit for your fleet's needs.Specialist Operations Expertise: Whether your vessels are engaged in standard operations or specialized activities, our policies offer flexible and robust coverage.Trusted Partner: With years of industry experience, we understand the complexities of maritime risks and provide responsive, proactive support.Protect your maritime investments with confidence. Contact us today to learn more about our Shipowners P&I coverage and how we can support your business with reliable and comprehensive protection.
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