Oslo Office

AddressFridtjof Nansens pl 90160 [email protected]+47 2240 3250

Rotterdam Office

AddressVeerhaven 73016 CJ  RotterdamThe [email protected]+31 (0)10 79 86 990 

Chelmsford Office

AddressSuite 3First Floor Summit HouseWaterloo LaneChelmsfordEssex, England, CM1 [email protected]@hydor.noPhone+44 1245 294111

Singapore Office

Address20 Collyer Quay #09-04Singapore [email protected]+65 62 31 89 51

Shanghai Office

Addressc/o 16D, Pujiang Financial Plaza1158 East Daming RoadHongkou DistrictShanghai, China. [email protected]+86 2160139567

Hong Kong Office

Addressc/o Pegasus Underwriting Ltd8/F Admiralty Centre Tower II18 Harcourt RoadAdmiraltyHong [email protected]+852 5190 0500

Data Protection and Privacy

Hydor Data Protection PolicyThis data protection policy applies to Hydor, which is based in Norway and operates globally. As an international company, it is Hydor's policy to fully comply with the requirements of the EU General Data Protection Regulation (GDPR), the UK Data Protection Act (DPA), the Norwegian Personal Data Act, and all other relevant data protection regulations in the jurisdictions in which we operate. We have implemented a robust data protection compliance framework to safeguard the personal information we control or process in connection with the services we provide.Who We AreHydor is a specialized Marine Underwriting Agent with its headquarters in Norway.Our clients typically include shipowners, ship operators, charterers of vessels, freight forwarders, and port operators. Hydor processes personal data to manage insurance policies and settle claims.Our contact details can be found at: https://hydor.no/contactSupervisory AuthoritiesThe Norwegian Data Protection Authority (Datatilsynet), NorwayThe UK Information Commissioner's Office (ICO), United KingdomThe European Data Protection Supervisor (EDPS)Definition of Personal Data‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or specific characteristics related to their physical, physiological, genetic, mental, economic, cultural, or social identity. Our Policies and StandardsHydor handles personal data with the highest level of care and only uses it for legitimate business purposes. We adhere to the following principles:Respect for the privacy rights of employees, customers, clients, business partners, and other individuals whose data we process.Implementation of appropriate technical and organizational measures to protect personal data.Obtaining personal data fairly and using it only for legitimate business purposes.Ensuring accountability by demonstrating compliance with applicable legal and regulatory requirements.Applying these principles across all Hydor AS entities worldwide, in line with internationally recognized privacy standards, GDPR, and UK/Norwegian data protection laws.Our Role as a Data ControllerWhat Kind of Personal Data Do We Process?We collect and process personal data only when necessary for business operations, regulatory compliance, or specific purposes provided by the individual. The types of data we may collect include:Personal Information: Name, age, gender, date of birth, nationality.Contact Information: Email, address, postcode, phone number.Online Information: Cookies, IP address (if you use our websites).Financial Information: Payment details related to insurance policies or claims.Contractual Information: Details regarding insurance policies and agreements.Additionally, we may process special category data under GDPR Article 9(2)(f), such as medical records, diagnoses, and injury/illness descriptions, when required for handling personal injury or illness claims. Such data is used strictly for the purposes for which it was provided.Why Do We Process This Data?Hydor AS processes personal data for various legitimate purposes, including:Compliance with financial crime and sanctions screeningUnderwriting risk assessment and service provisionAccounting, invoicing, and payment processingClaims investigation and fulfillmentLoss prevention assessmentsMarketing and promotion of servicesManagement of service providers, auditors, clients, and employeesRegulatory compliance and general business administrationWho Do We Share Personal Data With?Hydor ensures that only authorized employees access and process personal data on a need-to-know basis. We may also share personal data with the following third parties, ensuring compliance with cross-border data protection laws:Service providers and IT support companiesProfessional advisors, including auditors, reinsurers, medical agencies, and legal consultantsClients who have provided the data to usWhen necessary, we apply EU model contract clauses to ensure adequate safeguards are in place for data transfers outside the EU and UK.How Long Do We Keep Personal Data?We retain personal data only as long as necessary for business, regulatory, and compliance purposes. We follow GDPR’s data minimization and storage limitation principles, ensuring data is securely stored and only accessible to authorized personnel. When no longer required, personal data is securely deleted unless legal or regulatory obligations require its retention.Legal Basis for Data ProcessingWe only process personal data where a valid legal basis applies. These include:Consent – Processing based on explicit consent from the individual.Contractual Necessity – Processing required to fulfill a contractual obligation.Legal Obligation – Compliance with legal or regulatory requirements.Insurance Purpose – Processing required for claims handling.Legitimate Interests – Where processing is necessary and does not override an individual’s rights.Your Rights Under GDPR (EU) & UK Data Protection LawsUnder the GDPR and UK Data Protection Act, individuals have the following rights regarding their personal data:Right of Access – Obtain a copy of personal data.Right to Rectification – Request corrections to inaccurate data.Right to Data Portability – Receive data in a structured format.Right to Object – Object to processing for legitimate interest purposes.Right to Restrict Processing – Limit how data is used in certain cases.Right to Be Forgotten – Request deletion of personal data unless legal obligations require retention.Right to Object to Automated Decision-Making – Avoid decisions made solely by automated processes.To exercise these rights, requests must be made in writing to our Data Protection Officer.Contact InformationData Protection OfficerAllen HanEmail: [email protected] remains committed to protecting personal data and ensuring compliance with global data protection regulations. If you have concerns about how we handle your data, you have the right to contact the relevant data protection authorities or file a complaint with the European Data Protection Board (EDPB): https://edpb.europa.eu/about-edpb/board/members_en. 

Cookie Policy for Hydor.no

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.Interpretation and DefinitionsInterpretationThe words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.DefinitionsFor the purposes of this Cookies Policy:Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Hydor AS, Fridtjof Nansens pl 9, 0160 Oslo.Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.Website refers to Hydor.no, accessible from https://hydor.noYou means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable. The use of the CookiesType of Cookies We UseCookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.We use both session and persistent Cookies for the purposes set out below:Necessary / Essential CookiesType: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies identify if users have accepted the use of cookies on the Website.Functionality CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.Tracking and Performance CookiesType: Persistent CookiesAdministered by: Third-PartiesPurpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.Your Choices Regarding CookiesIf You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-storedFor the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/macFor any other web browser, please visit your web browser's official web pages.More Information about CookiesYou can learn more about cookies here: All About Cookies by TermsFeed.Contact UsIf you have any questions about this Cookies Policy, You can contact us:By email: [email protected]

Jia Jia Lim

Jia Jia is Underwriting Assistant and responsible for the policy administration in our Singapore office. Before joining EF Marine Jia Jia worked for several years with a fixed premium P&I facility as claims assistant. With her attention to detail, analytical skills and full dedication Jia Jia is committed to swiftly and flawlessly provide our Brokers and Assured’s with insurance documentation.

Alexandros Chantzaras

Alexandros is P&I underwriter and has a background in shipping. He studied Naval Architecture and Marine Engineering at the National Technical University of Athens and holds a Msc in Maritime Economics and Logistics from the Erasmus University in Rotterdam. Before he joined EF Marine he worked as a vessel operator and project engineer. Alexandros brings a wealth of experience from shipping and is keen to provide first class service. Alexandros is based in our Rotterdam office.